Welcome to “The Ceylon Craft House”!

Thank you for choosing our online craft shop. Please take note of the following important information:

Order Processing Time:
Orders will be processed within 2-7 working days from the date of payment, unless otherwise specified for custom or personalized orders.

Cancellation Policy:
Customers can request to cancel their order within 24 hours of making the payment. Once custom or personalized orders have been received and production has commenced, cancellations are not possible.

Custom / Personalized Orders:
Custom or personalized orders may take 1-2 weeks to process, depending on the quantity ordered.

Contact Information:
Customers are required to provide a valid contact number during checkout. This is especially necessary for orders exceeding $250, where courier or EMS services may be utilized for delivery.

Shipping Methods:
For orders to Japan, Ireland, Australia, and New Zealand, government postal services will be used due to specific item restrictions. Standard delivery via postal service may take 2-6 weeks. Customers have the option to expedite delivery through courier services at an additional cost.

Product Availability:
All products listed on our website are subject to availability. In the event that an item is out of stock or unavailable for immediate dispatch, customers will be notified promptly.

Pricing and Payments:
Prices for products are listed in USD and are inclusive of applicable taxes. Payment is accepted via major credit cards and PayPal. Prices are subject to change without prior notice.

Shipping Charges: Some items Shipping charges are calculated based on the destination and total weight of the order. Customers will be informed of the shipping costs during checkout. Most of our items are ship with free shipping

Returns and Refunds:
We accept returns and offer refunds or exchanges within 30 days of delivery, provided the items are returned in their original condition. Customers are responsible for return shipping costs unless the return is due to our error.

Customer Responsibilities:
Customers are responsible for providing accurate shipping information, including contact details and delivery instructions. Failure to do so may result in delays or additional charges.

Privacy Policy:
Customer information is treated with utmost confidentiality and will not be shared with third parties, except as required for order fulfillment or legal purposes.

Contact Us:
For inquiries, assistance, or to report any issues regarding your order, please contact us via email (info@theceyloncraft.com) or through our website’s contact form.